Waiting outside the psychiatrist’s office

Getting there

My friend is terrified of lifts so we climbed up the dingy stairwell to the third floor, only to find our exit door locked. After pointlessly pulling at the securely locked door a few times, we turned and scurried back down the stairs, to find the door we’d entered through also locked. Anxiety slowly rose in my throat. What if we’re stuck in the stairwell for eternity?

Empty office corridoor

Frantically, we descended further flinging open the lower ground floor door to the street, bursting out into the bright sunshine. We re-entered the building, now no option remained but to brave the lift. My friend scooted into the back corner, her body firmly pressed against the walls, arms folded against her chest. Her eyes startled with fear and yet also relieved that we were the only ones locked in the confined, windowless space that she hates so much.

The long hallway to the inner city psychiatrist’s office was bland and soulless, terracotta tiled floor, cream walls and mission brown fixtures – a flashback to the ’70s.

Waiting outside the psychiatrist’s office

The psychiatrist, unknown to my friend or me, greeted her warmly, even though we were 10 minutes early.  The psychiatrist had received a myriad of documents and clearly knew that this appointment was going to be distressing for my friend. Despite the kindliness of the psychiatrist, my friend looked pleadingly at me as she slowly followed her to the psychiatrist’s office.  She didn’t want to go, and I didn’t want to let her go.

The windowless waiting room was at least pleasant. An attempt had been made to make the space feel like less of an office. Artwork of tropical rainforests and green tree frogs adorned the walls. An easy listening radio station played in the background. Modern chairs arranged in a u-shape were comfortable enough for a brief rest before an appointment but not so great for my 3.5-hour wait. I wish they’d offered me a cup of tea. I lost myself, at least for a few minutes, in the symmetrically patterned carpet. I selected an out of date magazine, from the pile neatly stacked on a coffee table in the corner. Two sad plants, leaves withered and browned, completed the decor. I hoped the psychiatrist would care for my friend better than their plants were cared for. 

As I waited, I swallowed bile from waves of nausea, my left leg jiggled restlessly and I struggled to settle to reading or perusing social media.  Yet I was just waiting.  Waiting to be there if needed. Waiting to support my friend when she finished. Waiting for the appointment that was booked six months ago to be over. Hoping that this 3.5-hour appointment wouldn’t destabilise my friend’s mental health… yet fearful that it would.

I took the day off work to be with her, knowing her self loathing and trauma memories were likely to be triggered and consume her. I’ve seen it happen to her before and it feels so unfair. Hopefully, she will settle safely back into her home, comforted by her dog, the familiarity of her surroundings and the love of her family. She will need to reclaim the present and not remain trapped in her horrible past. Perhaps we will walk the dog, or drink tea. Maybe I will steal plants from her garden. Normal things to reclaim life from a horrible day.

Why I am waiting outside the psychiatrist’s office

The Royal Commission into Institutional Responses to Childhood Sexual Abuse provided the impetus for many survivors to take legal action against perpetrating institutions. Friends and clients have explained the process to me: engage a lawyer, make a statement and provide evidence. That’s fair enough but the process also includes a psychiatric evaluation by a psychiatrist you’ve never met before so they can assess the impact of the abuse on your life.  The psychiatric assessment is necessary, regardless of the severity of your mental health condition and no matter how long you have had a treating psychiatrist, psychologist, general practitioner or other mental health professional. It takes place no matter how many previous reports have been written. There is no therapeutic value in this assessment, it is purely a legal matter. For many abuse survivors it is re-traumatising.

Clients who undertake the psychiatric assessment often book appointments with me prior to and/or after the psychiatric assessment. I am unable to wait outside the psychiatrist’s office for clients, as I can for my friend, but I encourage them to plan for self-care after the assessment and to allow a support team to care for them. (See some self-care tips in Survivors and Solicitors)

This psychiatric assessment was requested by the opposing legal team. They provided my friend’s solicitor with a list of three psychiatrists. You would think that any of them would be fine as surely this would just be an independent assessment…but no! My friend’s solicitor only thought that one psychiatrist on the list would be sympathetic and unbiased…what? My friends preferences regarding gender, religious affiliation or location could not be considered unless we went back to the opposing legal team and asked for another list of psychiatrists. As it was, the earliest available appointment with the psychiatrist was six months away, and my friend didn’t want to wait any longer.  So she waited apprehensively for six months for a day she dreaded. Other friends and clients report similar lengthy waiting times.

My friend’s solicitor asked if there was anything that would make the appointment easier for her. My friend had two simple requests firstly, that she did not have to sit with her back to the door and secondly that she be able to access the psychiatrist’s office via stairs.   Getting trapped in the stairwell was not on the list!

Optimally my friend ‘s legal team would like her to get another psychiatric assessment from one of “their psychiatrists”.  Again other friends and clients tell me this is the usual process. At this point my friend has resisted this request,  hoping that the psychiatrist today will provide a report that’s unbiased and sympathetic enough so she doesn’t need to repeat the ordeal with yet another stranger. She doesn’t want to wait another six months for another psychiatrist’s appointment…. all this draws out the legal process.

Where more than one institution is involved in a legal matter, each could request separate psychiatric assessments. Surely it would be kind, ethical and possible for all parties to agree on one psychiatric evaluation. It seems like multiple evaluations is a perpetuation of institutional abuse, regardless of how warm and kind the psychiatrist is.

The only people who benefit from multiple evaluations are the psychiatrists and the lawyers with their hefty fees, and perhaps the perpetrating institutions if they are able to delay and reduce compensation payments. Heartless.

Inside the psychiatrist’s office

The door opens after about 2 hours and the psychiatrist beckons me into the room. She tells me they are taking a brief toilet break and that the worst is over.  She tells me my friend is brave and smart. My friend is kneeling on a chair, her back to the room, body crouched over, fists clenched, face scrunched against the wall, sobbing. I hug her and want to weep. Again the psychiatrist is kind, supportive and encouraging.  She gently guides my friend to the bathroom. When they return, the door closes and they continue. Once again I wait outside the psychiatrist’s office.


Exhausted, subdued and hungry, my friend voted to eat before making the hour trek home. Another friend picked us up, as I was unable to drive due to a broken wrist. A convoy of friends helped with transporting us on this long day. My friend dozed on the trip home, totally spent.

We didn’t discuss the assessment.  She tells me she was glad she took three Valium before the appointment today. How else would she have coped?

We returned to her home, the dog greeting her with love and affection.  A quiet cup of tea before the welcome chatter of her daughter and grandchildren as they arrived.  A wonderfully ordinary life calling her back from the past.

As expected,  my friend endured increased nightmares and flashbacks flared up following the assessment.  I suspect it will be weeks before my friend’s mental health stabilises.

Now, we wait again.  For the psychiatrist’s report and the for the slow wheels of the “justice” system to turn. It’s been two years so far.

12 thoughts on “Waiting outside the psychiatrist’s office

  1. Christine Baden 19/05/2019 / 8:45 pm

    Oh Anne….how wonderful that she has you by her side.
    I know this must be so gruelling for you as well.
    What a sad sad system.
    Thinking of both of you.

    • Anne 20/05/2019 / 11:42 am

      It is a sad system, could be much easier. Thanks for your support.

  2. Living With Frozen Shoulder 19/05/2019 / 9:44 pm

    Absolute unrecognised hero’s both of you! Thanks for sharing Anne and for helping us remember. Hilary

    • Anne 20/05/2019 / 11:43 am

      Thanks for your support Hilary. My friend is amazing.

  3. Maree Holt 21/05/2019 / 8:43 pm

    Thank you Anne,, for all your support for your friend & others,, at the moment I feel gutted, for all that were sexually abused & all other abuses,, that took place in Institutional Care,, We The Forgotten ones are not financially viable to the Government,, I personally feel sorry for a Government, that does not look after it’s own before others,, Gestalt principles, look after the primary person first , their family, their friends, then outwards & outwards,, I feel That we have been let down by the Australian Government & I feel this will come back to bite them on the bum,, Caring for it’s people especially the marginalized, might not put us up there with the World Interests,, but it would definitely make Australians proud, of who they are,, Just saying,, & thank You again for being one of the people who do care <3

    • Anne 02/06/2019 / 2:52 pm

      Thank you Maree, and I agree, the governement does not look after those who have been sexually abused in institutions in any meaningful way.

  4. Suzanne Bourchier 21/05/2019 / 10:00 pm

    The things the most vulnerable and suffering among us must endure … We mostly have no idea, believing ‘something is being done’. This blog is the ‘well, actually..’ response to that belief. It seems the reward you get for being lucky, privileged and well-off is that you have, relatively, minimal red tape preventing you from getting whatever you want. Those who are not so lucky carry folders full of forms and applications needing signatures and back-up evidence from a multitude of professionals, all of whom have long waiting lists and minimal time. They receive knock-backs, delays, changes of protocols, professionals who are no longer available, The work requires smarts, experience, having the right contacts, an understanding of the various welfare heirarchies and how to work them in order to eventually get that small concession you are after. It’s endless, thankless, demoralising, and often unsuccessful ( ever tried to get on a priority government housing list?). So, thanks Anne, for documenting what one of these processes actually entails, and the toll it takes. It must feel like endless punishment, …for having endured childhoods too horrible to think about, and for daring to ask for help or recompense.

    • Anne 02/06/2019 / 2:55 pm

      Thanks Suzanne. Its interesting that you note that the not so lucky carry folders. If someone presents in my therapy room with a bundle of paper work I know that they have been in the battle for their life for a long time.

  5. Alyce Franklin 22/05/2019 / 8:39 pm

    You heart is made of gold Anne. So beautifully written and so thoughtful of you to be there for her. You give so much back to people in need, you truly are an unsung hero, certainly to me!

    • Anne 02/06/2019 / 2:56 pm

      Thanks Alyce. I’m happy to offer her support when I can.

  6. deb 22/05/2019 / 8:55 pm

    Thank you for supporting your friend.. I went through simular when I sued the gov back 15 years , they also sent me to their psyc’ … I had my daughter with me , who was allowed to stay in the room… unfortunately the psyc report in my case was negative saying I could not have remembered all the abuse in such detail ( she has no idea how much we kids held in) . I found out later that she is paid by the gov to be on their side … lucky for me , my psyc’ team could point out her mistakes in her report …. I did get a payout going civil.. lawyers took a third … now I am going redress … The RC said we were not to be retraumatised … but I believe we are .. I hope the psyc’ she saw writes a supporting report … all the best to you both

    • Anne 02/06/2019 / 2:58 pm

      Your experiene with the pscy shows that they had a complete lack of understanding of houw trauma memories are formed. Good luck with your Redress, look after yourself as you go through it.

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